Effective Date: July 2025

Casa Sana Therapy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.casasanatherapy.com (“Website”), contact us, or engage in therapy services in accordance with New York State laws and federal regulations, including the Health Insurance Portability and Accountability Act (HIPAA).

We collect two types of information:

a) Personal Information You Provide

When you contact us or book a session, we may collect:

• Name
   
• Email address
   
• Phone number
   
• Insurance or billing information (if applicable)
   
• Health-related information (during sessions or in forms)
   

b) Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
   
• Browser type
   
• Pages visited
   
• Time and date of visit
  This is for site analytics only and not linked to your identity.
   

We use your information to:

• Provide mental health services
   
• Schedule and confirm appointments
   
• Respond to inquiries
   
• Send reminders (with consent)
   
• Improve our website and services
   
• Comply with legal and ethical obligations
   

As a mental health practice, Casa Sana Therapy complies fully with HIPAA regulations. This means:

• Your therapy records are protected.
   
• Information shared in therapy is confidential.
   
• We do not share your information without your explicit written consent, except in specific legal or safety-related situations (e.g., risk of harm, abuse reporting, court order).
   

We do not sell, rent, or share your personal information with third parties, except in the following cases:

• With your written authorization
   
• As required by law (e.g., reporting child abuse)
   
• If there is a risk of serious harm to yourself or others
   
• If required for billing, insurance, or healthcare operations under HIPAA
   

If you contact us via our website or email:

• These communications are not encrypted and may not be secure.
   
• Please limit sensitive information in online messages.
   
• For secure communication, we use HIPAA-compliant platforms for client forms and sessions.
   

If you make payments online or use scheduling tools:

• You may be redirected to third-party services (e.g., SimplePractice, Stripe, Calendly).
   
• These services have their own privacy policies and use encryption to protect your data.
   

Our services are not intended for children under 13 without parental or guardian consent. We do not knowingly collect personal data from minors without legal permission.

You have the right to:

• Access your health records
   
• Request corrections to your records
   
• Receive a copy of this privacy policy
   
• File a complaint without fear of retaliation if you believe your privacy rights have been violated
   

To exercise any of these rights, contact us at:  📩 info@casasanatherapy.com

Updates to This Policy

We may update this policy to reflect changes in the law or our services. The latest version will always be available at www.casasanatherapy.com/privacy-policy.